At the beginning of October 2017, we were looking to add a new member to our family. We had already 2 small dogs but wanted to get a bigger one like our dead dog Homer, an English Mastiff.
So, we have found “Norbert”, a lovely brindle Mastiff puppy on internet. We have quickly contacted John to make sure it was still available. John was very kind with us answering all our questions. As we live in Costa Rica, we have made a FaceTime call to see each other, is was a nice way to create contact instead of seeing each other in person.
We have explained to John that we already known the breed and that we were in love with Norbert. John has listened to us and has followed our needs and hearing our heart. He has made a nice work contacting the airline company to get all information about exporting a puppy from USA to Costa Rica. On our side, we have put John in contact with our broker in Costa Rica. All together we did an amazing team work to prepare Norbert for his long trip to our home.
Everyday, we were in contact to follow step by step all the process. John has send us Norbert’s pictures and videos each time we have asked for it. It was a pleasure to see Norbert playing!!
And finally, on October 11th, 2017 Norbert has arrived in San Jose where we were waiting for him!! He was so happy to meet his new family! And we were too!
I said many times thank you to John for his great cooperation. For him, it was the first time that he had to send a puppy out of USA. So again, THANK YOU JOHN!!! Norbert is with us since almost one month and he makes us so happy.
Suzie, Stephan, Maggie, Ariane
Balthazar, Yolanda and Norbert
